Refunds and pass promise

Last updated October 11, 2026

In short

• No change-of-mind refunds: we don't refund a plan because you changed your mind or stopped using CDL Coach.
• Free extension (pass promise): if you take an official CDL knowledge test while your plan is active and don't pass, send us the official result within 14 days and we extend your access by 60 days for free, again after each failed try, until you pass.
• Money back: failed an official CDL knowledge test with an active purchase and don't want to continue? Claim a full refund within 14 days of the test with the official result, once per purchase. Access ends after the refund. No Master exam score is required.

What counts as proof

Your official result from the state licensing agency (DMV, MVC, DPS or the agency that runs CDL testing in your state) showing that you did not pass: the result slip, notice or letter, with your name, the test date and which CDL knowledge test was not passed. Email a photo or scan of it to support@cdlcoach.ai within 14 days of the test, with your claim reference in the subject. A screenshot of anything else (another app, a practice test, a message) is not proof.

If someone else bought the plan and sent the study access to you, the person who paid requests the refund using your official result. Your access must have been active on the test day. You cannot refund their payment yourself.

Free extension (pass promise)

If you take an official CDL knowledge test (General Knowledge or an endorsement test) while your 60-day or 180-day plan is active and don't pass:

1. Start the claim in the app under Me › Plan ("I didn't pass: make a claim", then "Free extension (60 days)"). The app gives you a claim reference.
2. Within 14 days of the test, email a photo or scan of your official result (see "What counts as proof") to support@cdlcoach.ai with the claim reference in the subject.
3. We extend your access by 60 days at no cost.
4. If you take the test again during the extension and still don't pass, send the new result and we extend again, until you pass.

Money back (pass guarantee)

We refund the full price of your plan when both of these are true:

• You took an official CDL knowledge test while your plan was active, and did not pass.
• Within 14 days of the test, you start the claim in the app under Me › Plan ("I didn't pass: make a claim", then "Money back") and email the official result as described above.

Your Master exam score does not affect refund eligibility. The Master exam stays available for readiness practice, with unlimited retakes.

One refund per purchase, claimed by the person who paid for it. We refund the full price you paid to your original payment method; refunds usually arrive within 5-10 business days, depending on your bank. When a refund is issued, the plan's access ends.

What is not covered

The CDL skills test (pre-trip inspection, basic control and the road test), testing and licensing fees, medical exams, ELDT courses and the TSA threat assessment for the hazmat endorsement.

Your rights

Nothing here limits rights you have under consumer protection law that can't be limited.

Questions

Email support@cdlcoach.ai. See also our Terms.